Clean, complete, and harmonized Master Data has made its way to the top of priority list at major institutions. Risks include: employees receiving irrelevant or sensitive information, “prohibited” Vendors being on-boarded in the Procurement process, and Customers not receiving their orders on-time. These are among the initiatives being launched: Vendor, Employee, & Customer master data[…]

People are everything! Positioning a program for success starts at the contract phase. Vendors occasionally sell with the “A” team but then staff the “B/C” team. Whether it is an Outsourcing deal or Consulting project, write specific practitioners into the contract!  Don’t fall for Vendor response: “SLAs will cover you,” because meaningful SLA penalties are[…]

Introduction: Rescuing Failed Projects Over the course of my career I’ve participated in the rescue of IT programs and projects that nearly completed their downward spiral towards failure: missed budgets, missed schedules, poor quality and, ultimately, un-achieved expectations. The reasons for project failures are well documented on consulting web sites as well as in the[…]

On any complex Enterprise Application project, the team assigned will make or break its success.  As the final client, you may contract with one or more systems integrators and/or other consultants, but the most critical piece of the team puzzle is “your own people”.  You must search and find the most perfectly suited skills within[…]